Service & Weather Policy.

Pet-waste removal service details

We love to meet and play with your pups during our visits! All clients receive a text notification with an estimated arrival time. If your dog is known to be aggressive, we kindly ask that you keep your dog safely indoors until we've completed your service.

Poo-Patrol® is only able to dispose of your pet waste. We are unable to remove or dispose of any other garbage or debris from your property.

Poo-Patrol® is not responsible for any damage to your property. If any damage occurs during your visit, you will be immediately contacted by management.

Payment

Clients are required to save a credit/debit card on file and authorize automatic payments via our secure client-software service. Any declined payment may suspend your service until payment is made.

• Automatic payments for all regular service visits are processed on the last day of each month (regardless of holidays or weekends).
• Automatic payments for Spring / Special Event Cleanups are processed the day of service (regardless of holidays or weekends).

Cancellations

Client cancellation of service is required 24 hours prior to your scheduled visit, or a service fee will be charged for that visit.

Satisfaction guarantee

Poo-Patrol® guarantees your satisfaction. Please contact us within 24 hours of your visit if you are not completely satisfied. We are unable to include our guarantee in the following situations*:

• Snow
• Leaf cover
• Long / unmowed grass
• Plant beds / raised garden beds
• Landscape rocks / plants
• Ditches / hazardous areas

*While we always will do our very best, these situations make it difficult to properly locate and dispose of waste. If we are unable to service your property due to leaf cover or long grass upon arrival, you will be charged a service fee.

Weather

Poo-Patrol® services in all weather conditions except extreme cold, lightning, heavy snowfall, or other dangerous weather. If we determine we're unable to service your property due to weather within the same scheduled week of your original visit, you will not be charged. We resume service 24 hours after a snowfall.

Property access

It is our clients' responsibility to keep any gate or door access to your property clear of snow, ice, debris, and unlocked. If we are unable to access your property upon arrival, we will make additional attempts to contact you for access. If we cannot be granted access after those attempts, you will be charged a service fee.

Service agreement & privacy

Your service agreement with Poo-Patrol® is year-round. It is your responsibility to contact us if you would like to pause your service for any reason. Any pause in service will require an initial-cleanup service fee.

Poo-Patrol® reserves the right to refuse service for any reason. Your personal information and privacy are very important to us — Poo-Patrol® does not sell or share your information with any third party for marketing purposes.